How We Drive Excellence

Our main service offering includes Implant programmes, open programmes, general consulting, Co-creating custom solutions and Professional Speaking.

Our Offerings for Organizational Development Interventions

• Development of Standard Operating Procedure manual (SOPs)
• Development of Service Level Agreement (SLAs) within the organization
• Development of Knowledge Management Systems (KMS)
• Development of Culture handbook
• Disaster Recovery and process improvement services
• Risk Based Supervision Services

Development of Standard Procedure Manual (SOPs)

Our team of ISO certified experts can assist to develop manuals and procedures compliant with ISO or to your specific requirements. Making and maintaining Standard Operating Procedures is one of the main services that we offer to our clients. Trainfield Associates Consultants are all trained on Standard Operating Procedure standards and theory applicable to a wide variety of industries. Standard Operating Procedures is something that all businesses should have, it is the single easiest way to increase the value of your business if done properly.

Standard Operating Procedures (SOP) help during pre-qualification with clients. More importantly, they lower the risk for investors to potential Buyers and Investors. If you are looking to exit your business, making Standardized Procedures is one of the ways to help increase your chances of the sale.

We offer Gap Analysis and Procedure Creation Services to our clients. We can simply hand over Standard Operating Procedure templates, procedures, and forms, all the way to creating the entire system for you, our service level is completely up to you.

We have template documents and have created programs for almost every certification requirement. Standard Operating Procedures are typically made to comply with the standards of your Quality Management System Documentation Section.

If you require services to either update your current Standard Operating Procedures or to implement a new set, including external audit services, we can quickly consult on what you have to do to update your system and help out where ever required during this process.

Development of Service Level Agreement (SLAs)

For effective service delivery, an organization must have a well documented Service Level Agreement (SLAs). A Service Level Agreement must incorporate two sets of elements: service elements and management elements. The service elements clarify services by communicating such things as the services provided, conditions of service availability, service standards- such as timeframes within which services will be provided, the responsibilities of both parties, costs versus service tradeoffs, and last, escalation procedures.

Without an SLA, the customer (or business unit) does not have any boundaries for demanding resolution to something that may be a problem or perceived as a problem. Trainfield expert delivery in articulating SLAs addresses areas that include but not limited to the following:

• What percentage of the overall time services will be available
• The number of users that can be served
• Specific performance benchmarks to which actual performance will be periodically compared
• The schedule for notification in advance of changes that may affect users within the organization systems and procedures
• Help desk response time for various issues

Development of Knowledge Management Systems (KMS)

The practice of developing knowledge management systems in organizations is hindered by a lack of research into (a) what is a knowledge management system, (b) how to develop a knowledge management system in practice, and (c) what role (if any) information technology should play in supporting a knowledge management system. Hence the use of ad hoc, proprietary approaches by practitioners.

From our professional observations as we work and interact with different organizations and professional observations by knowledge management (KM) practitioners show that organizations have been facing difficulties in developing their KMS and in achieving value from their KM initiatives. Trainfield Associates can assist to bridge this gap by engaging all departments in the design, development and deployment of the organisation knowledge management system.

Development of Culture Hand Book

The process of instilling culture into an organization involves communicating and integrating a broad cultural framework throughout the organizational process. A strong culture is integral to long-term organizational sustainability and success; a primary responsibility of management is to both define and communicate this sense of shared organizational culture.

There are a few companies that have written at length about their culture. These companies articulate clearly what their culture is and communicate what behaviors they want to encourage (and which they want to discourage). This is followed by a similar commitment to educating their current and incoming employees about 'the way they want to get work done.

In most cases there is a document, a living breathing touchstone that captures the essence of each organization's mission and its values. This is a company culture handbook.

Unlike the employee handbook that you are handed on your first day at any job, the culture handbook is something new hires should want to read. It should have information that is valuable to new hires and current employees alike. Trainfield can assist in conducting an extensive research study in gaining insight into the culture of any organization and also documenting our findings into an organization culture handbook.

Disaster Recovery and Process Improvement Services

A plan for disaster recovery audit, maintenance and continuous improvement will include the establishment of a process for keeping disaster recovery plans and associated activities up-to-date; auditing and reviewing plans to ensure they remain fit for purpose and consistent with applicable standards and management controls; and establishing a process for continuous improvement of the overall disaster recovery programme.

We can assist in articulating a plan and providing requisite documentation in compliance with international ISO/IEC standards for the organization. Trainfield has a team of experts with over 20 years of experience in proving similar services to different organizations both home and abroad.

Risk based Supervision Services

Rapid regulatory change has led to a steep increase in data volumes and policies, and a new environment has opened up for discussions on effective regulatory supervision and a transition to risk-based supervision.

In the past decade, financial firms have faced tremendous change and so have the regulators overseeing them. Traditionally, supervisors have performed their prudential supervisory role by way of compliance-based supervision, but the tougher rules enforced to ensure financial firms can remain safe and sound following the global financial crisis have led to new challenges for regulators.

While supervised entities are expected to comply with prudential rules, and regulators continue to ensure that the regulated entities comply with them, the way the latter is undertaken is changing. Previously commonplace methods have been deemed outdated, following the pressure regulators have been under to introduce stricter policies to improve oversight, and the new rule-heavy environment has led to regulators signaling a need to avoid a one-size-fits-all approach to supervision and risk assessments. For regulators, the significant benefit of a move to a risk based solution is improved efficiency, as they can better allocate resources, and more economies are realizing that taking a risk based approach is the best way to protect the market.

Trainfield can assist in training employees to arm them with needed tools and skills required to effectively carry out supervisory roles.